Refund policy

Last updated: November 5, 2026

All Sales Final — Custom & Made-to-Order Jewelry

Because each piece of our lab-grown diamond jewelry is custom-made and crafted specifically according to your order specifications, all sales are final. We do not accept returns, refunds, or exchanges for change of mind, personal preference, or incorrect sizing chosen by the customer.

Please review all ring sizes, precious metal selections, and diamond specifications carefully prior to completing your purchase.

Order Cancellations

You may request to cancel or modify your order within 15 minutes of purchase by contacting us immediately at wzy982318390@gmail.com. Once this 15-minute window has passed, custom production begins, and orders can no longer be canceled, modified, or refunded.

Damages and Defective Items

Please inspect your package immediately upon delivery. If your item arrives damaged, defective, or if you receive an incorrect item, please notify us within 48 hours of delivery at wzy982318390@gmail.com with your order number, a clear description of the issue, and photos or videos showing the defect or damage. We will promptly evaluate your request and arrange a repair or replacement for eligible claims.

Contact Information

If you have any questions regarding our custom jewelry policy, specifications, or sizing before placing an order, please reach out to us at wzy982318390@gmail.com.