物流政策
Last updated: November 5, 2026
Order Processing & Production Time
Because each of our lab-grown diamond and fine jewelry pieces is handcrafted and made to order, please allow 7–14 business days for production, gemstone setting, and rigorous quality inspection prior to shipment.
Ready-to-ship items (such as loose diamonds or in-stock accessories) are typically processed and dispatched within 1–3 business days.
Shipping Methods & Estimated Delivery Times
We provide secure, fully tracked, and insured shipping worldwide to ensure your fine jewelry reaches you safely:
- Standard / Express Shipping: Estimated delivery within 5–10 business days following dispatch, depending on destination.
Delivery times are estimates and may occasionally be impacted by customs clearance procedures, severe weather, or peak holiday logistics.
Package Security & Signature Confirmation
To ensure maximum safety for high-value jewelry orders, shipments may require an adult signature upon delivery. Please ensure that a reliable delivery address is provided where someone will be available to receive and sign for the package.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery in real time.
Customs, Duties & Taxes
Orders shipped outside our dispatch location may be subject to import duties, taxes, and customs handling fees imposed by the destination country's customs authority. These additional charges are the responsibility of the recipient. We recommend checking with your local customs office for specific rates before placing an order.
Lost or Damaged Shipments
If your package arrives visibly damaged or tampered with, please take photos before opening and contact us within 48 hours of delivery. If your shipment appears delayed beyond standard delivery windows or tracking has stopped updating, please reach out to our team immediately.
Contact Information
For any questions regarding shipping, delivery status, or special shipping requests, please contact us at wzy982318390@gmail.com.